Customer Support Professional

1 month ago


Davao City, Davao, Philippines Fair Trade Outsourcing Full time
About Fair Trade Outsourcing

At Fair Trade Outsourcing, we are dedicated to delivering exceptional customer service experiences. As a leader in our industry, we recognize the importance of having a skilled and compassionate team to handle customer inquiries and issues.

Job Overview

We are seeking a highly motivated Customer Support Professional to join our team. This is an exciting opportunity for someone who is passionate about providing outstanding customer service and has excellent communication skills.

Key Responsibilities:
  • Customer Issue Resolution: Manage customer complaints and concerns in a professional and courteous manner, ensuring prompt resolution and satisfaction.
  • Communication: Develop strong relationships with customers through clear and effective communication, both verbally and written.
  • Problem-Solving: Utilize analytical skills to identify and resolve complex customer support tickets efficiently.
  • Team Collaboration: Work collaboratively with colleagues to achieve common goals and objectives.
Requirements:

To be successful in this role, you will need:

  • Proven People Skills: Excellent interpersonal and communication skills to effectively interact with customers and colleagues.
  • Strong Analytical Skills: Ability to analyze complex customer support issues and develop effective solutions.
  • Experience: A minimum of 6 months to 1 year of experience in customer-facing roles, preferably in a similar industry.
Salary & Benefits

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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