Customer Support Professional with BPO Experience

4 days ago


Davao City, Davao, Philippines Sagan Full time
About Sagan

At Sagan, we're committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients, and we're seeking a talented Customer Support Representative to join our remote team.

Key Responsibilities
  • We're looking for an experienced professional who can handle a wide range of customer interactions, from inquiries to issue resolution, while maintaining detailed records to ensure customer satisfaction.
  • You'll need to troubleshoot product and service issues, escalating complex cases when necessary, and collaborate with internal teams to address and resolve customer concerns.
  • Assisting with administrative tasks, data entry, and CRM updates as required will also be a key part of this role.
Requirements
  • A minimum of 2 years of experience in customer service or support, preferably in a BPO setting, is required.
  • Proficiency with CRM systems (e.g., HubSpot, Zendesk) and communication tools (e.g., Slack, VOIP) is essential.
  • Strong verbal and written communication skills, empathy, patience, and effective time management are must-haves for this role.
Estimated Salary Range

$900-$1200 USD per month, depending on experience.



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