Healthcare Support Liaison

2 days ago


Pasig, National Capital Region, Philippines beBeePatient Full time ₱2,500 - ₱3,000
Patient Support Role Overview

As a patient-focused professional, you will require strong communication skills and the ability to work independently.

Key Responsibilities:
  • Respond promptly and professionally to enquiries via phone, email, online forms, and other marketing channels.
  • Provide clear and compassionate information about healthcare services, addressing questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in the lead management and CRM systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and healthcare professionals.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.

The ideal candidate will possess excellent verbal and written communication skills, a personable and empathetic approach, and a strong background in customer service or sales support within a healthcare environment.



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