Healthcare Support Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

At Connext, we are committed to delivering exceptional service quality and ensuring compliance in our healthcare support environment. To achieve this goal, we need a skilled Quality Assurance Analyst to join our team.

Job Description

The Quality Assurance Analyst will be responsible for evaluating and monitoring the performance of AI-handled calls, ensuring they meet our high standards. This includes reviewing call accuracy, validating information, and confirming proper task routing to clinical teams and electronic medical records (EMRs). The role safeguards service quality and compliance by providing feedback and collaborating with cross-functional teams.

Responsibilities
  • Review AI-handled calls for accuracy, clarity, and completeness of patient/client intake and appointment booking.
  • Validate whether calls are correctly routed to clinical teams and update tasks in the EMR.
  • Audit outputs for compliance with HIPAA, data privacy, and organizational policies.
  • Identify errors, misinterpretations, or escalations and provide actionable feedback.
  • Collaborate with operations, clinical teams, and developers to refine workflows and improve accuracy.
  • Document findings, prepare reports, and recommend process improvements.
  • Support calibration sessions to align QA standards across the team.

We require strong analytical and critical-thinking skills, keen attention to detail, and excellent written and verbal communication skills. If you have a passion for quality assurance and a background in healthcare, we encourage you to apply for this exciting opportunity.

Benefits
  • Competitive compensation package
  • Overtime pay
  • Life insurance coverage
  • HMO insurance
  • Positive and supportive company culture
  • Annual merit-based salary increase
  • 25% Night Differential
  • Company-provided equipment

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