Healthcare Support Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeHealthcare Full time ₱150,000 - ₱250,000

Are you looking for a rewarding career in healthcare support?

Orbit Teleservices is hiring Customer Service Representatives to join our team as Healthcare Assistants.

We are seeking highly motivated individuals who possess excellent communication skills and the ability to work effectively in a fast-paced environment.

Job Description
  • Provide exceptional customer service via inbound calls, email, or chat, ensuring that clients receive accurate and timely support for their healthcare-related inquiries.
  • Communicate with clients regarding plan coverage, benefits, and claims, demonstrating empathy and understanding when addressing complex issues.
  • Responsible for accurately documenting each interaction, maintaining confidentiality of sensitive health information, and adhering to compliance standards.
Requirements
  • College graduate (any course) – with or without experience
  • Completed at least 2 years in college with at least 6 months of BPO or customer service-related experience
  • Excellent English communication skills (spoken and written)
  • Good interpersonal, analytical, and problem-solving skills
  • Strong comprehension and attention to detail
  • Basic proficiency in Microsoft Office tools
  • Willing to work onsite
What We Offer
  • Paid training
  • Competitive salary and performance-based incentives
  • 20% night differential
  • HMO coverage for employee starting Day 1
  • HMO dependent coverage upon regularization/certification
  • Life and Accident Insurance
  • 13th and 14th month pay
  • Annual performance-based salary increase
  • Career advancement and development program
  • Positive and inclusive work culture

Referrals can help you stand out during the hiring process.


Responsibilities: Provide assistance with healthcare-related inquiries, communicate with clients, resolve concerns, maintain confidentiality, and deliver high-quality customer service.

Qualifications: College graduate, completed at least 2 years in college, excellent English communication skills, good interpersonal and analytical skills, strong comprehension and attention to detail, basic proficiency in Microsoft Office tools, and willingness to work onsite.

Benefits: Paid training, competitive salary and performance-based incentives, 20% night differential, HMO coverage, Life and Accident Insurance, 13th and 14th month pay, annual performance-based salary increase, career advancement and development program, and positive and inclusive work culture.

Others: Referrals can help you stand out during the hiring process.

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