
Patient Experience Coordinator
1 day ago
We are seeking a skilled Medical Front Desk Professional to join our team. As a key member of our virtual reception team, you will be responsible for delivering exceptional patient experiences through efficient and professional communication.
The ideal candidate will possess strong time management skills, excellent verbal and written communication skills, and the ability to work independently in a fast-paced environment. You will also have experience with patient management software and Microsoft Office, as well as knowledge of patient privacy and confidentiality protocols.
- Key Responsibilities:
- Respond to inbound calls, emails, and other forms of communication in a timely and accurate manner.
- Manage high volumes of appointments and bookings across multiple practitioners and time zones.
- Update and maintain patient information in the patient management system.
- Liaise with internal teams to flag scheduling issues and process improvements.
- Education:
- Bachelor's degree in Administration or a health-related field preferred.
- Experience:
- Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
- Skills:
- Excellent verbal and written communication skills with a professional and friendly tone.
- Strong time management and multitasking abilities with a calm, solutions-focused approach.
- Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
- Understanding of patient privacy and confidentiality protocols.
- Work from home, day shift, Monday to Friday 7:00AM – 4:00PM PHT
- Opportunities to work with leading companies in Australia and beyond
- Comprehensive HMO and government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
We offer a supportive and rewarding career experience where you can grow and develop your skills. Our people-first culture values each individual and provides opportunities for growth and success.
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