
Patient Services Coordinator
22 hours ago
We are seeking a Patient Services Representative to fill an available position. As a Patient Services Representative, you will be responsible for addressing patient inquiries and concerns, understanding patient needs by listening and interviewing, and coordinating information among patients, family members, medical personnel, and administrative staff.
Key Responsibilities:
- Answer incoming calls according to established procedures and departmental standards.
- Assist patients in their queries and concerns.
- Collect patients' outstanding balances.
- Assist third-party entities, e.g., insurance, with questions regarding patients' accounts.
- Place outbound collection calls according to procedure and departmental standards.
- Assist patients in their billing queries and concerns.
- Ensure HIPAA guidelines are respected by safeguarding protected health information within the scope of the position's duties and responsibilities.
- Act as a team player and support department and company goals and policies.
Requirements:
- Preferably a college graduate or at least 2 years of college coursework, with degrees and courses related to the medical field being a plus.
- Strong written and verbal communication skills.
- Ability to work effectively with minimal supervision.
- Ability to work with confidential information.
- Able to perform simple mathematical calculations.
- Detail oriented.
- Proficient in the use of email.
- Highly motivated self-starter.
- Organized, able to set priorities and meet deadlines.
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