Senior Order Management Coordinator

1 week ago


Dumaguete, Central Visayas, Philippines beBeeSpecialist Full time ₱900,000 - ₱1,200,000

Unlock Your Potential as a Specialist in Order Management

Job Description

Order Processing: You will be responsible for handling and processing customer orders efficiently, ensuring accuracy and completeness.

Enquiries Management: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.

Claims Management: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.

Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.

E-commerce Support: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

Requirements

Education: Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Experience: At least 3-4 years of experience in order management, sales support, customer service, or a related role.

Skills: Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.

Soft Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, attention to detail, ability to work effectively in a fast-paced environment, and manage multiple tasks simultaneously.

Benefits

Meaningful Work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

Employee As Our Biggest Asset: We are genuinely invested in our people's career and welfare.

Global Reach & Local Impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

Powering Global Startups: We've created opportunities that empower global start-ups to focus on growth.

What We Offer

We provide a supportive and collaborative environment that fosters learning and growth. Join us and discover new possibilities



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