Customer Service Representative

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱3,002,400 - ₱4,788,400
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to clients, responding to inquiries, and resolving complaints in a timely and professional manner.

Your Key Responsibilities:

  • Respond to customer inquiries and resolve issues via phone, email, or chat support
  • Collaborate with internal teams to ensure seamless communication and effective issue resolution
  • Provide accurate and timely information to customers, ensuring a high level of satisfaction
  • Escalate complex issues to senior team members for further assistance
  • Identify opportunities for process improvements and contribute to the development of new procedures

Requirements:

  • At least 3 years of experience in customer-facing roles, preferably in SaaS or software support
  • Strong analytical and problem-solving skills, with an attention to detail
  • Excellent written and verbal communication skills, with the ability to adapt to different personalities and situations
  • Basic knowledge of cloud-based applications and MS Office software
  • Able to learn quickly and navigate new systems and technologies

Benefits:

  • Paid time off and flexible work arrangements
  • Opportunities for career growth and professional development
  • Training and support to ensure success in the role

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