Technical Customer Service Expert

1 week ago

Barcelona, Philippines beBeeSupport Full time ₱30,000 - ₱55,000

Are you looking for a career that allows you to make a real difference in people's lives? Do you have a passion for technology and customer service?

About the Role

This is an exciting opportunity to join our team as a Technical Support Specialist, where you will be the first point of contact for our customers.

  • You will provide exceptional support through various channels, including phone calls and tickets, ensuring prompt and accurate resolutions.

You will work closely with our Tier 2 team to troubleshoot and resolve complex technical issues, while escalating cases when necessary.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to adapt to a fast-paced environment.

Key Responsibilities
  • Provide real-time support to customers through phone calls and tickets.
  • Troubleshoot and resolve technical issues, escalating cases when necessary.
  • Work collaboratively with the Tier 2 team to share knowledge and improve workflows.

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service. If you are a problem-solver with excellent communication skills, we would love to hear from you

Requirements
  • 2-3 years of experience in technical support.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
Benefits

We offer a competitive salary and benefits package, including:

  • A comprehensive training program to help you develop your skills.
  • Ongoing support and development opportunities.
  • A dynamic and supportive team environment.
About Us

We are a leading provider of technical support services, committed to delivering exceptional customer experiences.

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