Technical Customer Service Representative

1 week ago


Barcelona, Philippines beBeeSupport Full time ₱18,000 - ₱24,000

This is a Technical Support role that requires exceptional communication, analytical and problem-solving skills. The position involves providing outstanding customer service and support.

Key Responsibilities
  • Responding to customer inquiries via phone, email, chat in a professional timely manner.
  • Providing technical support assistance customers courteous effective manner.
  • Resolving customer issues escalating complex problems appropriate department.
  • Assisting customers setting up troubleshooting technical issues software hardware.
Requirements
  • Over 1 year technical support experience.
  • Open flexible or shifting schedules support customers.
  • Excellent English communication skills oral written.
  • Complex thinker technical thinker understand products services provided customers supported.
  • Creative thinker develop new ideas solutions improve processes/workflows.
  • Strong analytical problem-solving skills.
  • Attention detail.
  • Basic technical support background.
  • Experience answering chats emails calls.
  • Positive attitude work willingness learn.
  • Empathetic customers.
  • Calm pressure.
  • Work minimal supervision.
What We Offer

We provide opportunities for growth and development in a dynamic environment.

How To Succeed

To be successful in this role you must have excellent communication skills be able to work independently minimal supervision.



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