
Technical Customer Service Representative
1 week ago
This is a Technical Support role that requires exceptional communication, analytical and problem-solving skills. The position involves providing outstanding customer service and support.
Key Responsibilities- Responding to customer inquiries via phone, email, chat in a professional timely manner.
- Providing technical support assistance customers courteous effective manner.
- Resolving customer issues escalating complex problems appropriate department.
- Assisting customers setting up troubleshooting technical issues software hardware.
- Over 1 year technical support experience.
- Open flexible or shifting schedules support customers.
- Excellent English communication skills oral written.
- Complex thinker technical thinker understand products services provided customers supported.
- Creative thinker develop new ideas solutions improve processes/workflows.
- Strong analytical problem-solving skills.
- Attention detail.
- Basic technical support background.
- Experience answering chats emails calls.
- Positive attitude work willingness learn.
- Empathetic customers.
- Calm pressure.
- Work minimal supervision.
We provide opportunities for growth and development in a dynamic environment.
How To SucceedTo be successful in this role you must have excellent communication skills be able to work independently minimal supervision.
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Technical Service Representative
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