IT Service Technical Expert

1 week ago

Barcelona, Philippines beBeeSpecialist Full time ₱15,000 - ₱25,000

About the Role:

We are seeking an IT Service Support Specialist to join our team and contribute to a collaborative office environment that fosters growth and innovation.

This role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and familiarity with service management systems and tools. If you have a passion for providing exceptional technical support, we encourage you to apply.

Main Responsibilities:

  • Technical Support:

    • Provide day-to-day IT support to staff and guests, troubleshoot and diagnose technical issues promptly, and utilize a service management system to log and track issues.

    • Evaluate complex issues and escalate them to internal and third-party teams when necessary.

  • Customer Service:

    • Respond to and resolve IT service incidents and customer complaints efficiently.

    • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.

  • Documentation:

    • Document solutions and communicate them to end-users in a clear and understandable manner.

    • Create and maintain user-friendly documentation and guides for end-users.

  • Service Management:

    • Handle incoming IT service requests from employees, ensuring proper resolution and communication.

Requirements:

  • Demonstrated experience in an IT support or helpdesk role.

  • Familiarity with service management systems and tools.

  • Able to work independently and as part of a team.

  • Knowledge of restaurant or hospitality industry systems is beneficial.

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