Business Development Coach

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCoaching Full time $20,800
Client Success Coach Job Overview

The Client Success Coach plays a pivotal role in guiding team members through their tasks, facilitating regular check-ins and coaching sessions, and monitoring performance against established standards.

This is an exciting opportunity to make a meaningful impact on the success of our clients and teams.

Key Responsibilities:
  • Develop and maintain strong relationships with team members through weekly 1:1 meetings and coaching sessions
  • Provide expert guidance and support to assistants as they work on their tasks, ensuring seamless delivery and high-quality results
  • Take proactive measures to decrease attendance issues and assistant idle time, promoting a productive and efficient work environment
  • Streamline client-assistant onboarding processes, ensuring a smooth and effective integration
  • Recognize and address additional client needs, providing timely and tailored solutions
  • Communicate effectively with clients regarding assistant performance and quality concerns, fostering open and transparent relationships
  • Offer prompt assistance in replacing assistants when needed, minimizing disruptions and ensuring continuity
  • Monitor daily assistant performance and statistics in coordination with other departments, driving data-driven decision making and continuous improvement
  • Review output to ensure it meets client standards, identifying areas for growth and implementing corrective actions
  • Maintain, document, and track key performance indicators (KPIs) and metrics, providing valuable insights for strategic planning and optimization
  • Strategize and implement initiatives to hit goals and improve areas of opportunity, driving business growth and success
  • Collaborate with other departments to resolve assistant or client-related concerns, promoting a culture of teamwork and cooperation
  • Send feedback to relevant stakeholders for assistant rematching, ensuring optimal pairing and maximizing productivity
  • Attend weekly meetings and report to direct manager regarding team status, providing timely updates and actionable insights
  • Assist in troubleshooting technical issues, payment problems, and software concerns, ensuring seamless operation and minimal downtime
Requirements:
  • Minimum 6 months of supervisory experience, preferably in a remote work environment
  • At least 1 year of experience in account management, client services, or operations
  • Proficiency in learning new software platforms and implementing effective performance management strategies
  • Ability to manage multiple projects, establish priorities, and thrive in a fast-paced environment
Benefits:
  • Employment type: Full-Time Freelancer
  • Work-from-home setup: Fully remote position with flexibility to work from preferred location
  • Working hours: Full Time, 40 hours/week (1 hour break/shift)
  • Compensation: $5 per hour

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