Technical Support Associate

1 month ago


Paranaque City, Calabarzon, Philippines Linaheim Corporate Services, Inc Full time
Job Summary

As a Technical Support Associate at Linaheim Corporate Services, Inc., you will be the primary point of contact for customers seeking assistance with their inquiries and concerns. This role requires exceptional communication and problem-solving skills to provide timely and accurate resolutions.

Key Responsibilities:
  • Call Management and Accuracy: Provide detailed information to customers, maintain service levels and quality standards, collect customer data, and resolve requests within set parameters.
  • Customer Management: Ensure telephone courtesy throughout transactions, respond promptly to customer requests, dictate transaction flow, and offer best options to resolve customer concerns.
  • Training: Attend scheduled training sessions for self-enhancement and pre-work briefings to stay updated on information.
Working Conditions

This position is based in a call center setup, requiring strong teamwork and adaptability.

Requirements

To be successful in this role, candidates must have a 4-year college degree and at least 1 year of experience in a call center handling government accounts.

The estimated annual salary for this position is around $42,000 - $55,000, depending on location and qualifications.



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