Contact Center Leadership Role

We are seeking an experienced Contact Center Leadership Specialist to join our team at Transcom Worldwide. In this role, you will be responsible for leading high-performing teams of analysts and contributing to the development of strategic plans to optimize contact center operations.Main Responsibilities:Develop and implement WFM processes for contact...

ResponsibilitiesOversee the implementation and continuous maintenance of programs within the contact center.Direct the development of service policies within the contact center, ensuring alignment with overall business strategies.Responsible for ensuring compliance with contractual service standards and developing and implementing efficiency initiatives to...

We are seeking a skilled and dedicated individual to fill the role of Customer Care Representative at Global Integrated Contact Facilities, Inc.Overview of the RoleThe successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner. They will also be...

Contact Center Leadership OpportunityWe are looking for a seasoned professional to fill the role of Site Director, Operations at NTT Business Process Outsourcing. In this critical position, you will be accountable for the overall success of the contact center, leading a team of talented individuals to deliver exceptional customer experiences and drive...

About Us:Global Integrated Contact Facilities is a leading provider of contact center services, specializing in healthcare and other industries. Our team of experts is dedicated to delivering exceptional customer experiences and exceeding client expectations.Why Work with Us:We offer a dynamic and supportive work environment, with opportunities for growth...

About the RoleWe are seeking a Contact Center Strategy Director to join our team at MCI. This is an exciting opportunity to leverage your expertise in contact center operations and strategy to drive business growth and excellence.As a Contact Center Strategy Director, you will be responsible for developing and implementing contact center strategies that...

About the Role:The Contact Center Supervisor is responsible for supervising a team of customer service representatives in a fast-paced contact center environment. This includes coaching and developing team members, managing metrics and performance criteria, and driving a culture of accountability and continuous improvement.Responsibilities:• Supervise a...

About MCI:MCI helps customers take on their customer experience and digital transformation challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.The company assists businesses with various needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe...

About the RoleThe WFM Team Lead Specialist will possess a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multichannel contact center environment.This position is responsible for leading a geographically dispersed team of analysts in planning,...

About the RoleMass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking an experienced Contact Center Manager to...

We are looking for a highly skilled Cloud Contact Center Specialist to join our team at Ascendion. This role involves designing, implementing, and maintaining cloud-based contact center solutions.You will be responsible for:Designing and implementing cloud-based contact center solutions.Maintaining and updating technical architectures, configurations, and...

Job DescriptionThis leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A...

About the Opportunity: We are looking for a Contact Center Management Professional to join our team. As a key member of our organization, you will be responsible for managing the day-to-day operations of our contact center.Key Responsibilities:Manage the day-to-day operations of the contact center, including staff scheduling and management.Coach and develop...

Job OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Contact Center Sales Manager oversees all aspects of our call...

Company OverviewWe are One Contact Center, a dynamic and innovative company that offers an open, friendly and professional work environment. Our team is committed to providing exceptional service to our clients, and we believe in the importance of personal and professional growth.

About the JobThis full-time, local, on-site position requires employees to report to work at one of our physical contact center locations. As an operations manager, you will be responsible for managing metrics, performance criteria, policies, and procedures to improve call center productivity continuously.You will also be responsible for driving a culture of...

About the JobWe are seeking an experienced leader to join our team as a Site Director, Call Center Operations. In this role, you will be responsible for managing the day-to-day operations of the contact center, overseeing the operating systems, including policies and procedures, organizational structure, and information flow.As a Site Director, you will...

Career Opportunity: Contact Center AssociateWe're seeking a highly skilled and experienced Contact Center Associate to join our team at Mastercard, Inc. As a key member of our Commercial New Payment Flows division, you'll be responsible for providing top-notch service and support to our global clients.Your primary duties will include engaging with clients...

Job DescriptionThis is an exciting opportunity to join our team as a Staff Scheduling Specialist. As a key member of our workforce management team, you will be responsible for planning, scheduling, and monitoring contact center operations.The ideal candidate will have a strong background in workforce management, with experience in scheduling, forecasting,...

Benefits and CompensationMCI offers a competitive compensation package, including:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars.Health Benefits: Full-time...