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Global Client Services Leadership

3 weeks ago

Pasig, National Capital Region, Philippines Transcom Worlwide Full time
Job Description

We are seeking a highly skilled Senior Manager/Director of Client Services to join our team at Transcom Worldwide. In this role, you will play a critical part in ensuring the success of client partnerships and maintaining positive relationships with assigned clients.

Main Responsibilities:

  • Act as the primary point of contact for assigned clients, responsible for maintaining positive relationships and meeting client needs.
  • Serve as the day-to-day contact for clients, ensuring all their needs are met, sharing updates on account status and metrics, and answering any client questions.
  • Anticipate client needs using attention to detail and historical insights, and create thorough reports including complete data analysis of accounts/clients for senior executives.
  • Build long-term relationships with customers based on trust, respect, and value.
  • Ensure client satisfaction and retention by coordinating Transcom's resources on the client's behalf in support of deliverables.

Requirements:

  • University degree or equivalent higher qualification and experience.
  • Fluency in the English language, written and spoken.
  • 2-4 years of BPO and/or Contact Center Operation Leadership experience.
  • 2-4 years of Client-facing experience at Director and above levels.