Intermediate Technical Services Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeEngineer Full time ₱1,800,000 - ₱2,000,000

We are looking for a highly skilled Intermediate Support Engineer to join our team. You will be embedded within the Engineering department and work closely with customers to resolve complex technical issues.

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  • Resolve customer issues via Zendesk tickets, merge requests, email, and video conferencing
  • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to build new features and fix bugs
  • Create and update documentation based on customer interactions
  • Participate in regular rotations for weekday and weekend on-call coverage, providing emergency support to our customers or working with our SaaS Production team to coordinate incident communications
About This Role

You will provide top-notch support to our customers through multiple channels. As an Intermediate Support Engineer, you will collaborate with various teams to identify and implement solutions to complex problems.

This is a remote, asynchronous work environment where you can enjoy flexible paid time off, benefits, and opportunities for growth and development.

">The Right Candidate

We are looking for a candidate with experience in managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction. The ideal candidate will have excellent Linux systems administration knowledge and be proficient in scripting languages (preferably Ruby or Bash) and MVC frameworks (preferably Ruby on Rails).

  • Experience in managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction
  • Excellent Linux systems administration knowledge
  • Ability to use scripting languages (preferably Ruby or Bash) and MVC frameworks (preferably Ruby on Rails)
  • Experience with Git and CI/CD
  • Expertise in writing support content
  • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
  • Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes

Our distributed Support team works collaboratively across AMER, EMEA, and APAC regions to solve complex problems and participate in regular pairing sessions, 1:1s, coffee chats, and Slack conversations.

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