Technical Support Specialist

10 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Job Title: Technical Support Specialist

Technical support specialists are essential to the success of our business, providing exceptional customer experiences and resolving technical issues efficiently.

As a technical support specialist, you will be responsible for troubleshooting hardware, software, and connectivity issues via phone, chat, or email. Your primary goal is to provide first-level technical support to customers, guiding them through step-by-step solutions to resolve their technical problems.

The ideal candidate for this position should possess excellent communication and customer service skills, basic understanding of computer systems and troubleshooting, and strong analytical and problem-solving skills.

In addition to these key skills, previous tech support or IT helpdesk experience is highly desirable. We offer competitive compensation and benefits packages, including HMO coverage, dental coverage, career growth opportunities, and more.

Responsibilities:
  • Provide first-level technical support to customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions.
  • Document all technical issues and resolutions in the system.
Requirements:
  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English and Spanish.
  • Basic understanding of computer systems and troubleshooting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service abilities.

At our company, we value diversity and inclusion, and we welcome applications from qualified candidates who share our commitment to excellence.

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