Senior Technical Services Professional

2 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱350,000 - ₱650,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our organization. As a Tier 1 Technical Customer Experience (CX) Advocate, you will provide exceptional service and technical assistance to our customers.

Key Responsibilities:

  • Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise:

  • Gain in-depth knowledge of our products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
  • Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance your skills

Requirements:

  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.

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