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Performance Enhancement Lead
1 week ago
About the Position:
We are seeking a Performance Enhancement Lead to join our team at Qualfon. The successful candidate will lead process improvement initiatives and conduct deep dive analysis.
Responsibilities:
- Develop and implement process improvement initiatives
- Collaborate with cross-functional teams to drive process optimization
- Communicate effectively with stakeholders to ensure project success
- Monitor and evaluate process performance to identify areas for improvement
Requirements:
- Bachelor's Degree in Engineering, IT, or Business - Preferred (equivalent experience considered)
- Six Sigma Green Belt Certified (Internal Hires) - Required
- Proven knowledge of CI methodologies such as Lean, 5S, TOC - Preferred
- Excellent communication and presentation skills
- Full English language dominance - Required
- Ability to travel and willingness to represent the company