Dedicated Family Support Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCaregiver Full time ₱47,258 - ₱76,178
Family Care Specialist Role

Making family care accessible is our goal. Our organization tackles the challenge of providing support for family caregivers.

Over 50 million Americans are unpaid family caregivers. We aim to train and employ these caregivers so they can receive compensation for their care at home.

We develop a tech-powered, family-centric care platform to efficiently deliver care and improve health outcomes nationwide.

We have partnered with leading healthcare providers, insurance plans, and community organizations to achieve this goal.

The Job Responsibilities
  • You will work closely with real families dealing with human problems.
  • You will collect, review, and track required documentation from caregivers and families.
  • You will make outbound calls and respond to inbound inquiries to guide families through the documentation process.
  • You will handle a high volume of phone interactions daily while maintaining professionalism and efficiency.
  • You will ensure all documents are accurate, complete, and compliant with state regulations.
  • You will communicate clearly with families via phone, text, and email.
  • You will maintain organized records and track expiring documents, sending timely reminders.
  • You will collaborate with onboarding and credentialing teams to provide a seamless experience.
Our Benefits Package
  • We offer highly competitive salaries and company benefits.
  • Everyone on our team receives company equity and above-industry-standard salaries.
  • You will have the opportunity to drive great impact and gain exposure to all functions of our organization.
  • We are changing traditional healthcare systems and providing innovative solutions.
  • Benefits include:
  • A stipend to upgrade your work-from-home setup.
  • 15 paid-time-off (PTO) days and 10 paid US holidays.
  • Paid company off-sites, meetups, and team bonding events.
Requirements
  • Experience in customer service, administrative, or healthcare support roles is essential.
  • Proven ability to handle high-volume inbound and outbound calls in a fast-paced environment is crucial.
  • Excellent organizational skills and attention to detail when reviewing documents are vital.
  • Clear and professional communication skills, both verbal and written, are necessary.
  • Comfort using CRM systems, shared drives, or document tracking tools is desired.
  • Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines is required.
  • A compassionate and patient approach when working with families and caregivers is essential.
  • Familiarity with healthcare documentation, HIPAA, or Medicaid is a bonus but not required.
  • Bilingual Spanish skills are a strong plus.
Who We're Looking For
  • You should be proud of being adaptable and versatile.
  • You should view this role as an opportunity to help vulnerable populations.
  • Uncanny advantage in execution speed and organizational skills is desirable.
  • Down-to-earth interpersonal skills are necessary.
  • Low ego and willingness to learn are valuable traits.
  • Constant thinking of ways to improve and being open to pivoting when necessary is key.
  • Extreme ownership and driving critical goals under ambiguity and constraints is essential.

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