Quality Assurance Specialist BPO
3 weeks ago
Job Description:
Solid Lyndelle Manpower Services Inc. is seeking a Quality Assurance Specialist BPO to participate in the design of call monitoring formats and quality standards.
Key Responsibilities:
- Perform call monitoring and provide trend data to the site management team
- Use quality monitoring data management system to compile and track performance at team and individual level
- Perform monitors of customer care email responses
- Participate in customer and client listening programs to identify customer needs and expectations
- Provide actionable data to various internal support groups as needed
- Coordinate and facilitate call calibration sessions for call center staff
- Provide feedback to call center team leaders and managers
- Prepare and analyze internal and external quality reports for management staff review
Requirements:
- At least 2-3 years Call Center Experience or QA Experience
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer care
- Must be self-motivator and self-starter
- Focus on quality and customer service
- Exceptional listening and analytical skills
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
- Night shift
Qualifications:
Bachelor's Degree
Skills Required:
Communication Skills
-
Quality Assurance Specialist BPO
1 month ago
Mandaluyong City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob Title: Quality Assurance Specialist BPOWe are seeking a highly skilled Quality Assurance Specialist BPO to join our team at Solid Lyndelle Manpower Services Inc.About the Role:The Quality Assurance Specialist BPO will be responsible for ensuring the highest level of quality in our call center operations. This includes designing call monitoring formats...
-
Quality Assurance Specialist
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Commonwealth Foods, Inc. Full timeJob Title: Quality Assurance SpecialistCompany: Commonwealth Foods, Inc.The Quality Assurance Specialist will be part of the team responsible for ensuring the quality and consistency of raw materials, packaging materials, and finished products. Key responsibilities include monitoring processes, auditing production areas, and performing laboratory functions...
-
Quality Assurance Specialist
1 month ago
Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full timeJob QualificationsWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team at Gratitude Philippines. The ideal candidate will have at least 2 years of QA experience and a college graduate or undergraduate degree in Accounting or Business.Preferred qualifications include experience in Finance and/or Accounting, as well as...
-
BPO Service Desk Quality Assurance Expert
3 weeks ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob SummaryTasq Staffing Solutions is seeking a Quality Assurance Specialist to provide expert feedback and coaching to Service Desk representatives in a BPO setting. The ideal candidate will have a strong background in QA methodologies and experience analyzing data and metrics to identify trends and opportunities for improvement.Key ResponsibilitiesProvide...
-
Quality Assurance Specialist
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Recruiter PH Full timeJob RequirementsAs a Quality Assurance Specialist at Recruiter PH, you will be responsible for ensuring the quality of our services.Key QualificationsFluent in English, both written and spoken (Optional: Spanish)At least 1 year of experience in customer service or a similar roleExcellent attention to detail and communication skillsStrong organizational...
-
Quality Assurance Specialist
4 weeks ago
Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Summary:As a Quality Assurance Specialist at GOURMET FOOD MANUFACTURING CORPORATION, you will be responsible for ensuring the quality and safety of our products. This includes monitoring and evaluating conformance to standard parameters, conducting process line verification, and performing routine verification of raw materials.Key Responsibilities:...
-
BPO Service Desk Quality Assurance Specialist
1 month ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeKey Responsibilities:As a BPO Service Desk Quality Analyst, you will be responsible for providing detailed feedback to Service Desk representatives based on monitored interactions. You will coach representatives on areas for improvement and best practices to enhance customer satisfaction.Key Skills:Analyzing data and metrics to identify trends, patterns, and...
-
Quality Assurance Specialist
3 weeks ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full timeHunters Hub Incorporated is seeking a skilled Quality Assurance Specialist to join their team.Key Responsibilities:Develop and execute effective test cases and plansWork with databases and defect tracking systemsCollaborate in Agile Methodology and Software Development Life CycleRequirements:Bachelor's Degree in Information Technology or related fieldAt...
-
Quality Assurance Specialist
3 weeks ago
Makati City, National Capital Region, Philippines Hunters hub Incorporated Full timeWe are seeking a Quality Assurance Specialist to join our team at Hunters hub Incorporated. A successful candidate will have a Bachelor's degree in CS/IT/ECE/ Computer Engineering or other related course, and 2-3 years' experience in Quality Assurance. Key skills include attention to detail, communication skills - verbal and written, data collection,...
-
Quality Assurance Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Manila Shipmanagement & Manning, Inc. Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our team at Manila Shipmanagement & Manning, Inc.Responsibilities include assisting the Crew Quality, Legal, Medical, and Quality Assurance teams in performing their day-to-day tasks. The ideal candidate will have excellent verbal and written communication skills, be highly organized, and...
-
Senior Quality Assurance Specialist
1 week ago
Mandaluyong City, National Capital Region, Philippines EastWest Bank Full timeAbout EastWest BankLocation: Mandaluyong and Makati CityCareer Level: Experienced ProfessionalsWe are looking for experienced professionals to join our Consumer Lending team in the role of Senior Quality Assurance Specialist.This position focuses on ensuring accurate and timely processing of quality assurance, compliance, and governance tasks within the...
-
Quality Assurance Specialist
3 weeks ago
Mandaluyong City, National Capital Region, Philippines Filinvest Group Full timeJob Overview:At Filinvest Group, we're seeking a skilled Quality Assurance Specialist to ensure the quality and functionality of our digital platforms. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering high-quality results.Key Responsibilities:Develop and Execute Test Cases: Design and implement...
-
Quality Assurance Specialist
3 weeks ago
Quezon City, National Capital Region, Philippines Intelligent Technical Solutions (ITS) Full timeJob Title: Quality Assurance SpecialistAt Intelligent Technical Solutions (ITS), we are looking for a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of service provided by our technical support team.Key Responsibilities:Monitor calls and tickets to ensure high-quality...
-
Quality Assurance Specialist
4 days ago
Mandaluyong City, National Capital Region, Philippines GOURMET FOOD MANUFACTURING CORPORATION Full timeJob Description:We are seeking a highly skilled Quality Assurance Specialist to join our team at GOURMET FOOD MANUFACTURING CORPORATION.About the Role:This is a fantastic opportunity for a detail-oriented individual who is passionate about ensuring the highest standards of quality and food safety in our manufacturing processes.Key Responsibilities:...
-
Quality Assurance Specialist
2 weeks ago
Caloocan City, National Capital Region, Philippines MAJESTIC PACKAGING PRODUCTS CORP. Full timeKey Responsibilities:We are seeking a highly skilled Quality Assurance Specialist to join our team at MAJESTIC PACKAGING PRODUCTS CORP.Audits production processes to ensure compliance with standard operating procedures and policies.Identifies and recommends remedies for defects in the production process.Develops and implements preventive solutions to...
-
Quality Assurance Specialist
1 month ago
Mandaluyong City, National Capital Region, Philippines Recruiter PH Full timeJob DescriptionAt Recruiter PH, we are seeking a highly skilled Quality Assurance Specialist to join our team.Key Responsibilities:Provide exceptional customer service and support to clientsEnsure high-quality products and services meet customer expectationsCollaborate with cross-functional teams to identify and resolve issuesDevelop and implement process...
-
Quality Assurance Specialist
4 weeks ago
Mandaluyong City, National Capital Region, Philippines Commonwealth Foods, Inc. Full timeJob Summary: We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Commonwealth Foods, Inc. The successful candidate will be responsible for ensuring the quality and consistency of our raw materials, packaging materials, and finished products.Key Responsibilities:Monitor and audit processes, workers, and...
-
Quality Assurance Specialist
1 month ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeHunter's Hub Inc. is seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in software quality assurance and a proven track record of ensuring high-quality products. Responsibilities: * Develop and implement quality assurance policies and procedures to ensure compliance with industry...
-
Quality Assurance Specialist
1 month ago
Mandaluyong City, National Capital Region, Philippines Commonwealth Foods, Inc. Full timeJob Title: Quality Assurance AnalystCommonwealth Foods, Inc. is seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our team.Job Summary:The Quality Assurance Analyst will be responsible for ensuring the quality and consistency of our raw materials, packaging materials, and finished products. This includes monitoring and auditing...
-
Data Quality Assurance Specialist
1 month ago
Makati City, National Capital Region, Philippines Global Coordination Center Limited Full timeWe are seeking a skilled Data Quality Assurance Specialist to join our team at Global Coordination Center Limited. The ideal candidate will have a strong background in machine learning and generative AI, as well as experience in data quality assurance.Key Responsibilities:Develop and implement data quality assurance processes and procedures.Collaborate with...