Senior Customer Experience Manager

The RoleThe Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Team in mapping and optimising customer touchpoints to ensure a seamless and engaging experience throughout the customer lifecycle. As a strategic leader and manager, this position will oversee the design, implementation, and optimisation of customer journey processes while...

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and excellent communication skills? We're looking for a highly motivated individual to join our team as a Senior Customer Advocate.Key Responsibilities:Provide top-notch customer service by interacting with clients in a professional and empathetic...

OverviewDirect message the job poster from Robinsons Land CorporationAs our Customer Experience Lead, you will champion Robinsons Offices' tenant experience journey by delivering exceptional service and crafting innovative, client-focused solutions. You will be instrumental in cultivating a customer-centric culture across building operations, ensuring every...

Team Leader RoleThe Team Leader is responsible for providing exceptional customer experiences and leading a team to achieve their goals. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and develop their team members.Key Responsibilities:Manage day-to-day planning and operations of the...

Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

PurposeLead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).Key Responsibilities1. Order FulfillmentOversee Metro Manila and provincial order processing (Marvin + Eljhay).Ensure orders are...

Job Description:This position plays a vital role in enhancing customer satisfaction and service quality. As a Customer Experience Improvement Specialist, you will be responsible for overseeing customer feedback processes to identify areas of improvement. You will work closely with cross-functional teams to track and resolve Voice of Customer (VOC), Net...

Job Qualifications· Answer concerns and requests for reservations to PMO· Manage disputes effectively· Provide excellent customer service· Utilize knowledge of Building Code (PD 957) in daily tasks· Handle both horizontal and vertical projects· Communicate effectively with clients and stakeholdersQualifications· 3-5 years of proven experience in...

Job Title: Service AssociateAre you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same?Job DescriptionDeliver top-notch, timely and error-free services to clients in our Business Center.Ensure compliance with internal policies, regulatory...

Job SummaryThe Customer Service Manager plays a vital role in ensuring exceptional customer experiences. This individual will oversee the management of customer service activities, including complaint resolution, order fulfillment, and customer communication.Responsibilities include developing and implementing customer service policies, procedures, and...