Customer Experience Assistant Manager

Team Leader RoleThe Team Leader is responsible for providing exceptional customer experiences and leading a team to achieve their goals. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and develop their team members.Key Responsibilities:Manage day-to-day planning and operations of the...

Key Responsibilities:Customer Experience Strategy & Execution - develop and implement comprehensive strategies to optimize the customer/user experience across all user touchpoints—including the app, website, social media channels (e.g., Facebook), and customer service hotline.Research, Analytics and Benchmarking - conduct regular research and surveys to...

JOB PURPOSE: Customer Experience Officer works as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin Support to both clients and AMT, which can include: investigating issues impacting clients, resolving client queries in a timely and accurate manner, CRM data entry,...

The RoleThe Customer Experience Manager (CXM) will lead Ecosa's Customer Experience Team in mapping and optimising customer touchpoints to ensure a seamless and engaging experience throughout the customer lifecycle. As a strategic leader and manager, this position will oversee the design, implementation, and optimisation of customer journey processes while...

JOB PURPOSE: Customer Experience Specialists work as part of the broader Customer Experience Team tasked with providing best in class service to our clients. The role involves providing Admin & Relevance Support to both clients and AMT, which can include: working on client briefs, building search queries in Legacy, Isams, or Pulsar Platforms, investigating...

PurposeLead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).Key Responsibilities1. Order FulfillmentOversee Metro Manila and provincial order processing (Marvin + Eljhay).Ensure orders are...

Business Analysis ProfessionalTransform customer experiences by leveraging data-driven insights. This role involves driving positive change through the analysis of customer feedback, surveys, and interactions.Key Responsibilities:Customer Interaction Analysis: Analyze customer interactions to identify trends and areas for improvement.Reporting and Insights:...

Job SummaryThe Customer Service Manager plays a vital role in ensuring exceptional customer experiences. This individual will oversee the management of customer service activities, including complaint resolution, order fulfillment, and customer communication.Responsibilities include developing and implementing customer service policies, procedures, and...

Customer Service Supervisor RoleWe are seeking an experienced leader to oversee a team of inbound customer service agents, coaching and developing their skills to drive high-performance results.This role requires strong communication and problem-solving skills to ensure seamless delivery of tailored solutions to our clients. Supervisors in this position will...

Local Activations (In-house BKPK)Lead event setup and executionHandle pre-event tasks (e.g., streamer installation, audio blasts)Coordinate with internal departmentsHost events and manage flyeringCollateral Distribution (Deployment & Installation)Prepare and send materials to regional storesDeploy materials to various sitesDistribute and install new partner...