Business Customer Relationship Manager

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time $120,000 - $150,000
Enterprise Customer Success Manager

We are seeking an experienced Enterprise Customer Success Manager to join our growing Customer Success team. Our mission is to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts.

As a key member of our team, you will develop trust with customers, understand their objectives, and align expectations by suggesting relevant services and products, alleviating pain points, and drawing collaboration roadmaps.

Key Responsibilities:
  • Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identify growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
  • Create campaigns targeting multiple customers via digital touchpoints.
Preferred Qualifications:
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
About the Role

This role is remote-based and offers a distributed work environment with biannual in-person team sprints.

Our team values excellence, supports remote work, and recruits globally since 2004. We challenge ourselves, learn new skills, and innovate together.

What We Offer
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.

We are an equal opportunity employer committed to diversity and inclusivity. All applications are considered fairly regardless of background or identity.

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