Technical Support Specialist
2 days ago
Are you an expert in technical support?
About the RoleWe are looking for a skilled Support Analyst to join our remote team. As a Support Analyst, you will be responsible for resolving customer support tickets and ensuring timely updates.
- Resolve customer support tickets and ensure timely updates.
- Troubleshoot technical issues (SQL, Linux, networking, VPNs).
- Collaborate with utility clients to deliver the best outcomes.
- Provide after-hours/holiday support when required.
To be successful in this role, you will need:
- 4+ years' experience in SQL, production environments, and client support.
- Linux OS support and network administration knowledge.
- Familiarity with relational databases (Oracle/PostgreSQL).
- Strong communication and problem-solving skills.
We offer a comprehensive benefits package, including:
- Fully remote work.
- Health & life insurance.
- Lifestyle rewards program.
- Gratuity.
We are a leading provider of software solutions for various industries. Our mission is to deliver exceptional service to our customers while fostering a positive work environment.
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