Product Advocate Lead

1 week ago

Barcelona, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000
Support Expert

Apollo.io is a go-to-market solution for revenue teams, trusted by over 500,000 companies globally. Founded in 2015, Apollo.io provides sales and marketing teams with access to verified contact data for B2B contacts and companies worldwide, along with tools to engage and convert these contacts in one unified platform.

The Role

We are seeking dedicated and knowledgeable individuals to join our team as a Support Expert. This role involves delivering exceptional customer experiences by leveraging product expertise and strong communication skills. The Support Expert troubleshoots and resolves customer issues, optimizes support processes, and contributes to our culture of continuous improvement.

Responsibilities
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Skills
  • Proficient in technical troubleshooting and bug triage support.
  • Experience with operating systems, particularly Windows and Mac OS.
  • Ability to perform software troubleshooting for various applications.
  • Familiarity with triage support and bug tracking.
  • Excellent communication skills, both verbal and written, with a focus on customer service.
Benefits

We are an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You'll Love Working With Us

We take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

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