Medical Office Coordinator

1 day ago

Taguig, National Capital Region, Philippines beBeeCare Full time ₱1,800,000 - ₱2,100,000
Medical Office Coordinator Job

We are seeking a highly skilled Medical Office Coordinator to join our team. The successful candidate will be responsible for delivering exceptional patient care and ensuring seamless administrative support.

  • The ideal candidate will have excellent communication skills, both verbal and written, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Deliver high-quality patient service through efficient and effective communication.
  • Manage incoming calls, appointments, and respond to first-line inquiries with warmth and accuracy.
  • Answer and manage high volumes of phone calls, ensuring timely and accurate responses.
  • Respond to inbound email inquiries, including appointment requests and general questions.
  • Make, modify, and confirm patient bookings across multiple practitioners and time zones.
  • Monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries.
  • Confirm patient registration details, ensuring all required fields are complete and accurate.
  • Update and maintain patient information in the patient management system.
  • Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
  • Ensure documentation and correspondence are accurate and privacy-compliant.
  • Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.

Requirements:

  • Bachelor's degree in Administration or a health-related field is preferred.
  • Previous experience in a remote receptionist, administration, or customer service role is essential.
  • Excellent verbal and written communication skills with a professional tone.
  • Strong time management and multitasking abilities with a calm approach.
  • Proficient in patient management software and Microsoft Office.
  • Understanding of patient privacy and confidentiality protocols.
  • Ability to work independently and as part of a remote team.

What We Offer:

  • Work from home on a day shift Monday to Friday.
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive benefits package including HMO and government-mandated benefits.
  • Training programs for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive and inclusive culture.

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