Operational Excellence Director

5 days ago


Manila, National Capital Region, Philippines UnifyCX Full time

We are looking for an experienced Quality Director to join our team in Metro Manila, Philippines.

The successful candidate will be responsible for leading the development and implementation of quality assurance strategies to ensure service excellence and compliance with client requirements.

Main Responsibilities:
  • Develop and Implement Quality Strategy: Collaborate with operations and client stakeholders to create a comprehensive quality management framework aligned with business objectives.
  • Performance Monitoring and Improvement: Lead the quality monitoring system, including call monitoring, customer interactions, and process audits.
  • Compliance and Standards: Ensure adherence to industry best practices, regulatory requirements, and client-specific SLAs.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • 10+ years of experience in Quality Assurance within the BPO industry, with at least 5 years in a leadership role.
  • Strong analytical and problem-solving skills with experience in data-driven decision-making.

Benefits:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.

About Us:

UnifyCX is a global business process outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines.

We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide.



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