Human Resource Support Specialist

1 week ago

Caloocan City, National Capital Region, Philippines beBeePeople Full time ₱30,000 - ₱45,000
Job Description

We are seeking a dedicated and detail-oriented professional to support our HR function as a People Operations Coordinator. This role plays a crucial part in ensuring the smooth execution of HR processes.

ResponsibilitiesEmployee Experience

  • Deliver an empathic and customer service-focused experience for all employees by working with the People team.

  • Provide support to employee questions and inquiries, delivering high-level customer service while considering how we innovate and advance our People Operations backbone.

HR Administration

  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests, and maintaining personnel records.

  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling, and performance reviews in Lattice.

  • Manage employee data in Rippling our HRIS while ensuring data accuracy and integrity. Ensure employee experience processes are met - eg referral payments, sign-on bonuses, etc.

Systems, Automation & Reporting

  • Implement rigorous QA processes and ensure they are followed for all data entry tasks.

  • Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.

  • Ownership of the People Confluence space and Human Resources Google drive, ensuring documents are up-to-date and accurate.

  • Ensure the People Ops playbook is kept up to date with documented processes and links.

  • Lattice administration including Surveys, RAD Review Cycles, Impact Conversations via Updates.

  • Report on people initiatives as required, including Surveys, RAD Review Cycles, Impact Conversations.

Employee Relations

  • Triage Zendesk tickets ensuring a 24-hour response time across tickets.

  • Act as a point of contact for employee inquiries regarding People policies, procedures, and benefits.

  • Assist with employee relations documentation, including disciplinary actions, and performance management processes.

Requirements

  • A degree in Human Resources, Business Administration, or a related field is desired.

  • 3-5 years of experience in HR administration or a similar role.

  • Knowledge of Australian employment laws and regulations.

  • Strong attention to detail and excellent organisational skills.

  • Proficiency in Google Suite and HRIS software; experience with Rippling or similar HRIS platforms is preferred.

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