Customer Support Consultant

4 weeks ago

Pasig, National Capital Region, Philippines Satellite Office Full time

CORE RESPONSIBILITIES

  • Deliver professional and empathetic customer support
  • Answer customer enquiries within a timely and accurate manner
  • Understand client's needs, build rapport, and foster a positive customer relationship
  • Communicating issues to various departments
  • Create and manage customer orders, service call outs and warranty claims
  • Inform and educate customers on our products and services
  • Provide thorough solutions to customer issues
  • Capture and process customer interaction information
  • Set clear time frames and expectations on when responses will be received & followed up
  • Attend training, maintaining up to date and relevant knowledge on products, services, and policies
  • Provide a wide range of support to other team members and departments
  • Ad-hoc duties as manager requires

KEY CHALLENGES FOR THE ROLE

  • Working within a high volume and dynamic environment
  • Ability to successfully manage multiple competing priorities
  • Handling simultaneously interactions across voice and digital channels

EXPERIENCE & SKILLS REQUIRED

Mandatory (Critical for the role)

  • Exceptional customer service
  • Ability to build relationships with diverse stakeholders
  • Intermediate computer skills

Desirable (Preferably for the role)

  • Salesforce
  • Previous experience in similar role
  • Retail or Consumer product experience
  • Office 365

VALUES AND SOFT SKILLS REQUIRED

Mandatory (Critical for the role)

  • Excellent communication, organisation & time management skills
  • Proactive with the ability to work independently and part of a team Time management and the ability to prioritis tasks.
  • Sound conflict resolution and problem-solving skills

Desirable (Preferably for the role)

  • Team player who establishes strong working relationships and collaborates with others to achieve goals
  • Time management and the ability to prioritis tasks.
  • Strong initiative & tenacity
#J-18808-Ljbffr

  • NetSuite Senior Functional Consultant

    3 weeks ago

    Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

    About the job NetSuite Senior Functional ConsultantAbout this PositionOur growing NetSuite practice is seeking an experienced NetSuite Senior Functional Consultant to deliver functional Implementation efforts and provide support to existing clients. Consulting experience should include NetSuite Financials, SaaS, Professional Services, and Wholesale...

  • VMware Consultant

    3 weeks ago

    Pasig, National Capital Region, Philippines Hunter's Hub Inc Full time

    Qualifications-Proven track record of enterprise IT consulting experience- Bachelor's degree in Computer Science, Information Technology, or a related field.- VMware Certified Professional (VCP) or higher certification (VCAP, VCDX) is highly desirable. - 5-8 years of hands-on experience in VMware environments, including; o Active Directory o HCX o NSX o...

  • AutoCAD Operator

    3 weeks ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions Full time

    • Provides computer-aided design (CAD) expertise.• Performs engineering design drawings to deliver renewable energy (RE) solutions for industrial, commercial, and residential customers.• Translates strategic directions into operational tactics and programs/initiatives aligned with and fully supportive of the company's objectives in the following key...

  • VIP Web Consultant

    3 weeks ago

    Pasig, National Capital Region, Philippines August 99 Full time

    Posted 4 days ago and deadline of application is on 29 JanRecruiter was hiring 11 hours agoJob DescriptionCompany DescriptionAgent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.Agent Image's organizational culture is considered one of...

  • Netsuite Technical Consultant/Developer

    4 weeks ago

    Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

    Job Title: Technical ConsultantLocation: RemoteEmployment Type: Full-TimeRole Overview:We're seeking a mid-level to senior-level Technical Consultant to join our team. You'll play a vital role in implementing, designing, and refining NetSuite solutions for our clients. This is a fully remote role with no travel requirements, perfect for someone eager to grow...

  • Solutions Consultant

    2 days ago

    Pasig, National Capital Region, Philippines Exclusive Networks Full time

    OverviewExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single...

  • Customer Support Expert

    2 days ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱350,000

    Job SummaryCustomer Service Associate PositionThis role involves interacting with customers via various channels, including phone calls and digital interfaces. As a Customer Service Associate, you will provide support and resolution to customers' issues related to products or services.The ideal candidate will have excellent communication skills, both written...

  • sales consultant

    3 weeks ago

    Pasig, National Capital Region, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time

    Job Summary:Promote and sell Dr. Kong products at Robinsons Opus, Quezon City, by providing excellent customer service, maintaining store presentation, and assisting customers in finding the right footwear and accessories for their needs.Key Responsibilities:Assist customers in selecting and purchasing Dr. Kong products.Provide product information, features,...

  • Customer Support Specialist

    18 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,000,000

    Job OpportunityAs a key member of our team, you will provide customer support in a dynamic and fast-paced environment.Key Responsibilities:Serve as the primary point of contact for customer inquiries and issues.Offer technical assistance and troubleshooting to ensure customer satisfaction.Requirements:Excellent communication and problem-solving...

  • Customer Support Accounting

    2 days ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time

    OverviewThe Accounting Generalist - RealPage Customer Support Agent serves as the primary point of contact for clients, offering expert support on RealPage accounting features with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and...