Remote Customer Service Representative

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱3,810 - ₱45,610
Job Opportunity for Customer Service Professionals

We are seeking highly skilled individuals to join our team as Remote Customer Service Agents. This is an exceptional chance for problem solvers who excel at delivering top-notch customer experiences.

The ideal candidate will have prior experience in call centers, strong proficiency in English, and the ability to work independently from a home-based environment.

Main Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established protocols and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the relevant team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

About the Role:

This position offers a unique opportunity to provide exceptional customer service and support to clients while working in a dynamic and flexible environment. We are committed to excellence and innovation, and we strive to create a positive and inclusive workplace for all employees.

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