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People Support Professional

1 week ago

Taguig, National Capital Region, Philippines Unilever Full time

Job Overview

We are seeking a People Support Professional to join our team. The successful candidate will have expertise in Workday Employee data management and Employee Experience processes within the market of scope.

Main Responsibilities:

  • Manage Workday Employee data to ensure accuracy and timely delivery of employee support, including set up new hire profiles, generate business letters, contracts as needed, cancel/rescind hires for no shows/declined offers, execute transactions on Workday for employee moves/promotions and in-market partners actions, own data accuracy, manage coordination with stakeholders and in-market partners, raise EIB uploads for mass data change requests, workday data support for Payroll, Pay review data management, perform data hygiene audits, drive corrections of data and employee tagging on Workday.
  • Work with HRIT to ensure correct Workday compensation data feeds into Payroll system, work with Benefits providers as needed, work with Payroll point of contact to ensure compensation changes are captured in payroll, perform Employee Exit transactions in Workday (Voluntary/Involuntary terminations), work with in-market partners to ensure smooth exit process, severance administration, ensure timely integration of JML-Workday, responsible for creating/updating knowledge base/process documents relevant to scope, ensure technical issues are flagged to affected stakeholders to avoid Employee experience issues, generate and Share Workday standard HR reports following the COBP on data privacy, provide basic HR data analysis, coordinate with country people partner, reward and other departments point of contact to do Data validation.
  • Support the Global Reporting Analyst in maintaining and aligning reporting solutions to global standards.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous.
  • Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context.
  • Understanding of HR processes and policy with experience working in regional or multi-country operations is desirable.
  • Knowledge of HR processes and best practices.
  • Japanese and/or Korean Language skills is required.
  • Knowledgeable in PowerBI and Excel visualization.
  • Excellent written communication skills, with the ability to provide clear and concise information real-time.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using live chat/case management platforms and HR information systems (Workday and Service now would be advantageous).
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Commitment to quality and adherence to defined SLA.
  • Team player with the ability to collaborate effectively across various hubs/locations.
  • Ability to navigate new technologies.