Customer Service Ambassador
1 week ago
We are seeking a dedicated and customer-centric Customer Service Representative to enhance our support services. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and resolving inquiries efficiently.
Key Responsibilities:- Customer Support
Our ideal candidate will be responsible for responding promptly to customer inquiries via various channels, providing accurate and timely information about products and services, and resolving customer issues and complaints effectively and professionally.
- Respond to customer inquiries via phone, email, and live chat.
- Provide information about products, services, and policies.
- Resolve customer issues and complaints effectively and professionally.
- Identify and escalate complex issues to relevant departments.
Problem-Solving:
- Troubleshoot technical issues and guide customers through solutions.
- Analyze customer feedback to identify areas for improvement.
- Develop and implement solutions to enhance customer satisfaction.
Administrative Tasks:
- Maintain accurate records of customer interactions and resolutions.
- Update customer information and databases.
- Prepare reports on customer satisfaction and performance metrics.
Requirements:
- A high school diploma or equivalent is required.
- No prior BPO experience is necessary.
- Strong problem-solving and decision-making abilities are essential.
- The ability to multitask and prioritize tasks effectively is crucial.
- A positive attitude and a passion for helping others are vital.
What We Offer:
- A competitive salary range of $20-$25 per hour.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
We are committed to diversity and inclusion and encourage all qualified candidates to apply.
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