Customer Experience Representative

21 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000
Job Title:

Career Opportunity

We are seeking a customer-centric professional to join our team.

Role Overview:

This position involves providing exceptional customer service, resolving inquiries and complaints, and guiding customers through solutions.

The ideal candidate will possess strong communication skills, be adaptable, and have the ability to work in a dynamic environment.

A willingness to learn and stay updated on product knowledge and industry trends is also essential.

Duties and Responsibilities:
  • Serve as the primary point of contact for customers via phone
  • Provide top-notch customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
Requirements:
  • High School Diploma or equivalent
  • Starters or adapters welcome; BPO experience is a plus
  • Excellent communication skills
  • Able to work from home
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

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