Contact Center Customer Service Representative

2 days ago

Cabuyao, Calabarzon, Philippines beBeerepresentative Full time ₱800,000 - ₱1,000,000
Job Overview

This is a Remote Call Center Representative position that involves handling inbound and outbound customer service initiatives for a diverse portfolio of clients.

The ideal candidate will have strong communication skills, be proficient in English, and have prior call center experience.

The role requires the ability to work independently and as part of a team, with a focus on delivering exceptional customer service and meeting performance metrics.

Key Responsibilities
  • Customer Service Specialist: Handle incoming inquiries, resolve customer issues, and provide accurate information across systems to support customer needs.
  • Troubleshooter: Research and retrieve information to resolve customer complaints, while following company scripts and policies.
  • Customer Support Associate: Accurately document interactions, process claims, and escalate complex issues to the appropriate team members.
Requirements
  • Bachelor's Degree or Equivalent: In any field, with a strong command of the English language.
  • Previous Call Center Experience: Proven track record of success in a call center environment, with excellent communication and problem-solving skills.
  • Work from Home: Strong internet connection, quiet workspace, and self-motivation to work independently.
Benefits
  • Competitive Compensation: Based on experience, with opportunities for growth and advancement.
  • Comprehensive Benefits Package: Including HMO coverage, dental coverage, and more.
  • Professional Development: Opportunities for training, development, and career advancement.
About Us

We are a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We value diversity and inclusion, and offer a collaborative and dynamic work environment.

Our mission is to provide exceptional customer experiences and drive business growth through innovative solutions and services.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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