Excellent Customer Advocate Wanted

2 days ago

Paranaque City, Calabarzon, Philippines beBeeEmpathy Full time ₱150,000 - ₱250,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will have great decision-making skills and judgment, experience with CRM/account management software, dependability, awareness of customer nuances/challenges, strong communication skills, problem-solving abilities, ownership, and empathy.

  • Support customers via direct chat or phone
  • Respond to all messages within service level agreement (SLA)
  • Follow all guidelines and protocol for campaign approval and review
  • Prioritize responses to tickets based on urgency, level of support needed, and complexity
  • Follow up on all voicemail or missed chats within 24 hours
  • Onboard new customers within agreed SLA
  • Respond to customer queries in a holistic manner
  • Use CRM to take diligent notes and add context to customer data

The successful candidate will possess excellent time management skills to juggle multiple customer interactions and tasks simultaneously, be a team player with a collaborative mindset, and demonstrate meticulous attention to detail in documenting customer interactions.

Requirements:
  • Relevant experience: 1-2 years of customer service experience
  • Conflict Resolution Experience: Previous experience in resolving customer disputes and conflicts while maintaining a positive relationship
  • Team Player: Collaborative mindset with the ability to work effectively in a team
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions

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