IT Support Professional

3 days ago


Manila, National Capital Region, Philippines MicroSourcing Full time

Discover a new career path with MicroSourcing, where you can unleash your full potential as an IT Support Professional.

Our Commitment to Your Growth

We believe in empowering our team members with the skills and knowledge they need to succeed in their roles. As an IT Support Professional at MicroSourcing, you will have access to ongoing training and development opportunities that will help you grow both personally and professionally.

Your Role:

  • Respond to customer inquiries and provide technical support via email or phone.

  • Identify and diagnose technical issues reported by customers and guide them through the appropriate troubleshooting steps to resolve the problem.

  • Escalate complex issues to the appropriate team or senior support staff when necessary.

  • Document and track customer issues in a ticketing system, ensuring accurate and detailed records are maintained throughout the support process.

  • Collaborate with cross-functional teams to address and resolve recurring technical issues.

  • Stay up-to-date with the latest product knowledge and industry developments to provide accurate and timely assistance to customers.

  • Maintain a high level of professionalism and customer service while interacting with customers, ensuring their needs are met and their questions are answered promptly.

Why Choose MicroSourcing?

We offer a dynamic and inclusive work environment that values diversity and promotes equal opportunities for growth and development. Our team is comprised of talented individuals from various backgrounds who share a passion for delivering exceptional customer service.

About Us:

MicroSourcing is a leading provider of managed services with over 9,000 professionals across 13 delivery centers. We pride ourselves on being the pioneers in offshore provision of managed services in the Philippines, committed to fostering an inclusive culture that celebrates individuality and promotes teamwork.



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