Customer Experience Strategist

17 hours ago

Lipa City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,500,000 - ₱7,000,000
Job Opportunity

We are seeking a skilled customer success expert to enhance our team. This role is pivotal in boosting customer retention by developing and implementing strategies to reduce churn.

Key Responsibilities
  • Identify, monitor, and analyze key customer metrics to drive retention initiatives.
  • Collaborate with design and product teams to improve user experience and reduce churn.
  • Design and test solutions to enhance navigational flow and usability.
  • Partner with sales and marketing to align retention strategies with business objectives.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
Requirements
  • Strong understanding of SaaS, user journey mapping, and usability principles.
  • Proficiency in navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-driven, and adaptable.
  • Excellent communication skills and a proactive attitude.

In this dynamic and innovative environment, you will have the opportunity to grow and make a real impact in legal tech.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and Consulting

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