Payment Solutions Expert

1 day ago


Manila, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Job Overview

Empower businesses with digital payments by joining a high-growth fintech startup that is dedicated to making a positive impact.

As a trusted advisor, you will play a direct role in elevating user satisfaction and helping their businesses grow. Your expertise will be invaluable in optimising the experience on our platform for merchants.

You will delve into the pain points of clients and recommend tailored solutions to meet their needs. By doing so, you will become an expert on our products and build lasting relationships with key stakeholders.

Key Responsibilities:
  • Own the post-sales cycle from customer engagement, retention, and growth of our users.
  • Build strong relationships and become a trusted payments advisor to clients in partnership with our Sales team.
  • Provide exceptional customer service through messaging platforms and phone calls to ensure each client's success in using our platform.
  • Be a great listener and uncover the needs of users which may not be communicated explicitly.
  • Identify areas for improvement in each client's business process and communicate solutions based on our products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams to drive our product strategy and innovation.
  • Assess common pain points and suggest potential features or improvements that can solve these problems.


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