Junior Customer Service Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeFintech Full time ₱250,000 - ₱350,000
Job Overview

We are seeking a detail-oriented and customer-focused professional to join our Payment Department as a Junior Customer Service Officer. This role is ideal for someone who thrives in a fast-paced environment and has excellent communication skills in English and Mandarin.

About The Opportunity

This is an exciting opportunity to work with a leading fintech company providing innovative payment solutions. As part of our Customer Service team, you will play a key role in ensuring smooth payment transactions, handling customer inquiries, and delivering top-tier service to our clients.

Key Responsibilities
  • Customer Support & Issue Resolution: Handle customer inquiries related to payment solutions via email, phone, and live chat, ensuring timely and accurate responses.
  • Transaction Monitoring & Problem-Solving: Assist in monitoring payment transactions, identifying issues, and working with internal teams to resolve disputes or processing errors.
  • Payment Process Assistance: Guide customers through payment processes, troubleshoot technical/payment-related issues, and escalate cases when necessary.
  • Documentation & Reporting: Maintain accurate records of customer interactions and transaction issues while generating reports for internal review.
  • Collaboration & Continuous Improvement: Work closely with internal teams (Operations, Risk, Compliance, and IT) to enhance customer service efficiency and improve payment solutions.
Requirements
  • Experience: 1-2 years of customer service experience, preferably in fintech, banking, or payment processing.
  • Communication Skills: Strong verbal and written communication skills in English and Mandarin.
  • Problem-Solving Ability: Quick thinker with excellent troubleshooting and analytical skills for resolving payment-related issues.
  • Attention to Detail: Highly organized with the ability to manage multiple inquiries and prioritize tasks efficiently.
  • Team Player: Positive attitude with the ability to work under pressure in a fast-paced environment.
Nice To Haves
  • Prior experience in fintech, payment solutions, gaming, or banking customer support.
  • Knowledge of payment processing systems, fraud prevention, or compliance regulations.
  • Familiarity with CRM tools and ticketing systems.
Employment Details
  • Full-time employment
  • Entry level position

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