Transformative Payment Solutions Specialist

24 hours ago

Manila, National Capital Region, Philippines beBeeTransformation Full time ₱50,000 - ₱100,000
Job Description

The Payments Transformation Specialist will serve as the primary escalation point for the Payments Operations team regarding any issues or queries related to payment systems and providers. This role requires delivering training on new processes to the Payments Operations team, ensuring successful adoption of new product features. The candidate must maintain and update process documentation, ensuring it reflects the latest releases.

This position involves collaborating closely with the product team as a stakeholder, providing requirements and feedback for improvements. Additionally, the specialist will partner with external providers to identify opportunities for process enhancements and efficiency improvements.

Responsibilities include assisting external partners in the release and testing of new products and capabilities for the treasury team. Track and manage projects related to the release of new products and platform migrations within the Payments team. Conduct User Acceptance Testing (UAT) for new processes and releases.

Experience Needed For This Role
  • Platform implementation or migration experience, particularly with finance-based platforms.
  • Background in project management related to new product releases and demonstrated success in driving adoption.
  • Ability to evaluate existing processes and work collaboratively with external partners and internal teams to identify opportunities for improvement.
  • Skilled in identifying and resolving issues with new product launches before they are released to the wider team.
  • Excellent customer service skills, including the ability to engage with clients effectively through interpersonal communication.
  • Capable of communicating effectively across all levels, engaging with clients, payroll partners, payment solution providers, and internal teams via phone and email across multiple countries.
  • Flexible in managing and taking full responsibility for individual workloads and projects, while also supporting the broader treasury team.
Benefits
  • Competitive salary
  • Competitive vacation allowance
  • Calm app
  • Sick leave
  • EAP
  • Group life insurance
  • HMO
  • Employee referral program
  • De minimis benefit
  • Onsite allowance
  • Mid-year bonus
  • 13th month pay
  • Regularization bonus
  • 1st year anniversary bonus
  • Bereavement leave
  • Paid volunteering days
  • Study leave
  • Marriage leave
Equal Opportunity Employer

Our company is committed to being an equal opportunities employer. We value professionalism, passion, empowerment, innovation, and teamwork.

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