Helpdesk Support Specialist
2 weeks ago
We are seeking a skilled EUC Helpdesk Support to join our IT team. This integral role involves maintaining a seamless IT infrastructure and providing innovative solutions to diverse IT issues.
Key Responsibilities:
- Provide expert technical support for various IT issues.
- Ensure timely resolution of Help Topics in adherence to Service Level Agreements (SLAs).
- Collect essential data before escalating issues to senior support.
- Monitor server notification emails and respond promptly.
- Document support-related processes and procedures with precision.
- Install and administer network equipment, including routers, gateways, switches, access points, wireless controllers, printers, IP phones, etc.
- Perform server hardware and software installations and configurations.
- Manage Network Management System (NMS) monitoring and alerts with precision.
- Conduct daily and quarterly network and system maintenance.
- Demonstrate expertise in system log management and handle system backup/restore, replication, and migration.
- Craft basic scripts for system automation and integration (PHP/Perl/Bash/Python).
- Conduct application testing and report bugs.
- Execute scheduled hardware maintenance to ensure optimal machine performance.
You should have a degree in IT or a related field and be preferably CISCO certified or hold any IT-related certifications.
The ideal candidate will have 1+ years of experience in an IT-related field and excellent troubleshooting skills with strong knowledge of network or dialer equipment.
Additionally, you should be proficient in Windows Operating System and Windows server applications, knowledgeable in patch management, firewalls, proxy, etc., and experienced with Linux, VPN, and SQL Database administration.
Proficiency in server-side scripting (PHP/Perl/Bash/Python) and experience collaborating with 3rd party service providers is also required.
Why Support Services Group:We're a global contact center solutions company dedicated to delivering extraordinary customer care to brands that prioritize customer satisfaction and loyalty.
Our mission is to deliver tailored omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more.
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