Helpdesk Support Specialist

6 days ago


Mandaue City, Central Visayas, Philippines Yempo Full time

We are seeking a highly skilled Helpdesk Specialist to join our team at Yempo. As a Helpdesk Specialist, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:
  • Reset passwords and multi-factor authentication for Office 365, Google Workspace, and WindowsOS via AAD and AD.
  • Provide technical support for commonly used applications such as Outlook, Slack, Zoom, and QuickBooks.
  • Administration for Office 365/Google Workspace to handle requests for delegate access, shared mailboxes, aliases, and distribution lists.
  • File system syncing issues with OneDrive, Dropbox, and Google Drive.
Requirements:
  • A minimum of 2 years of recent technical support experience, preferably in an MSP environment.
  • Strong understanding of Windows 11 and Windows Server operating systems and applications.
  • Experience with network administration, particularly with Ubiquiti and Meraki devices.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.


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