IT Helpdesk Specialist

4 weeks ago

Olongapo City, Central Luzon, Philippines Planate Management Group Full time

Planate Management Group South East Asia Corp (PMG SEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations globally. We strive to become one of the most reliable and trusted providers of business support services.

We are hiring an experienced IT Helpdesk Specialist to provide our client technical support and troubleshooting assistance to end users. You will be responsible for supporting computer, network and telecommunications operations and procedures primarily for field staff. You will work within a team environment to facilitate user interface with the computers, peripheral equipment, VoIP telephone system, networks and other IT Equipment.

This position is contingent on the award of the project.

Key responsibilities:

  1. Provide first-level IT support via phone, email, or in person.
  2. Troubleshoot hardware, software, and network issues.
  3. Install, configure, and maintain computer systems and applications.
  4. Assist with user account management, password resets, and system access.
  5. Escalate complex issues to higher-level support teams when necessary.
  6. Document technical issues, solutions, and user requests.
  7. Educate users on best practices for IT security and system usage.

Qualifications & Skills:

  1. Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  2. Must have experience working with computer management software for antivirus, patching and software updates, specifically LANDesk.
  3. Solid understanding of TCP/IP stack and IP networking foundations.
  4. 5+ years of IT support or helpdesk experience.
  5. Strong troubleshooting and problem-solving skills.
  6. Experience with Windows, macOS, and basic networking concepts.
  7. Excellent communication and customer service skills.
  8. Certifications such as CompTIA A+, ITIL, or Microsoft Certifications are a plus.

Why Planate?

Planate Management Group South East Asia Corp (PMG SEAC) is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally, and Professionally, Up and Down the Line.

We would love for you to be a part of our Global workforce, helping us serve as an effective and integrated partner to advance every client's mission


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