Helpdesk Representative
1 week ago
We are seeking an experienced Helpdesk/Technical Support professional to join our dynamic team. As a Tier 1 Helpdesk/Technical Support specialist, you will play a critical role in resolving technical issues and providing top-notch support to our clients.
About the RoleThis position involves taking initial telephone and email inquiries, troubleshooting simple hardware, software, or network problems, and managing tickets within our ticketing system. You will also be responsible for resetting passwords, researching error messages, installing and configuring printer drivers, and escalating more complex issues to Tier 2 support.
Key Responsibilities- Troubleshoot and resolve technical issues related to hardware, software, and network configurations.
- Provide timely and effective support through phone, email, and other communication channels.
- Log all calls, time spent, and activity inside the ticketing system.
- Reset passwords/PINs for users in Active Directory, Office 365, and other applications.
- Research and troubleshoot error messages users receive from applications.
- Install or fix Windows driver issues for various devices.
- Configure and install printer drivers for Windows users.
- Escalate complex issues to Tier 2 support when necessary.
-
IT Service Representative
1 week ago
Cebu City, Central Visayas, Philippines AspiraGlobal Full timeAs an IT Service Representative, you will be responsible for delivering exceptional customer support and ensuring seamless technical solutions.About the JobYou will troubleshoot issues, guide users, and maintain system efficiency.Key DutiesOffer technical support via various channels, resolving issues efficiently.Identify and resolve hardware, software, and...
-
Technical Support Representative
2 weeks ago
Cebu City, Central Visayas, Philippines Private Advertiser Full time**Join Our Team as a Technical Support Representative**Are you passionate about solving technical challenges and providing outstanding customer support? Do you thrive in a dynamic, fast-paced environment where collaboration and innovation drive success? If so, we're looking for you to join our team at **MEPZ1, Lapulapu City** as a **Technical Support...
-
Bilingual CSR
2 days ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeTo provide excellent support to the business partners and workers regarding system issues, questions, technical and general concerns. Responsible for maintaining a high level of professionalism with clients and workers, working to establish a positive rapport with every chat and email.Key Selection CriteriaWe require someone to support our growing customer...
-
Customer Service Representative
24 hours ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeTo provide exceptional support to business partners and workers, addressing system issues, questions, technical concerns, and general inquiries. Maintain a high level of professionalism, establishing positive relationships with clients and coworkers.Key ResponsibilitiesRespond to emails and online chat support within customer service software.Follow...
-
Global Support Liaison
1 week ago
Cebu City, Central Visayas, Philippines Karbon Full timeKarbon is committed to providing exceptional customer support to our clients worldwide. As a Customer Support Representative, you will play a critical role in delivering this support, working closely with internal teams and external partners to ensure seamless service delivery.Your Key ResponsibilitiesYou will be responsible for:Providing timely and...
-
Help Desk Professional Opportunity
2 weeks ago
Cebu City, Central Visayas, Philippines Private Advertiser Full timeAre you passionate about providing outstanding customer support and resolving technical challenges? Do you thrive in a dynamic, fast-paced environment where collaboration and innovation drive success? We're looking for a skilled Technical Support Representative to join our team at MEPZ1, Lapulapu City.As a Technical Support Representative, you'll play a...
-
Customer Service Advocate Role
2 weeks ago
Cebu City, Central Visayas, Philippines Private Advertiser Full timePrivate Advertiser is seeking a highly skilled Technical Support Representative to join our team at MEPZ1, Lapulapu City. As a key member of our technical support team, you'll play a critical role in ensuring the success of our field service technicians and delivering an exceptional experience for our customers.We value a supportive and team-oriented work...
-
Customer Service Technician
2 weeks ago
Cebu City, Central Visayas, Philippines Private Advertiser Full time**Job Description**We are Private Advertiser, a dynamic company that values innovation and collaboration. Our team is comprised of highly skilled professionals who share a common goal: to provide exceptional technical support to our customers.As a Technical Support Representative, you will be at the forefront of our customer support efforts, ensuring...
-
Technical Customer Service Representative
6 days ago
Mandaue City, Central Visayas, Philippines Yempo Full timeWelcome to Yempo, where we're passionate about delivering outstanding client service. As a Helpdesk Specialist, you'll play a vital role in ensuring the smooth operation of our clients' IT systems.Job Overview:This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional customer service. If you have a passion for...
-
Technical Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Private Advertiser Full time**About the Role**We are seeking a highly skilled Technical Support Representative to join our team at MEPZ1, Lapulapu City. As a key member of our customer support team, you will play a critical role in ensuring the success of our field service technicians and delivering an exceptional experience for our customers.**Responsibilities:**Engage with field...
