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IT Support Professional

2 weeks ago

Cebu City, Central Visayas, Philippines Tallant Asia - Business Process outsourcing, HR outsourcing Full time

We're Hiring: Technical & Customer Support Specialist

Join us at Tallant Asia - Business Process outsourcing, HR outsourcing as we shape the future of investing

About the Role:
  • As a Technical & Customer Support Specialist, you will be responsible for providing first-line technical support to clients via email, chat, and phone.
  • You will assist users with platform navigation, account setup, and troubleshooting.
  • Resolve queries related to trading systems, payments, data feeds, and performance issues.
  • Collaborate with tech and product teams to escalate and resolve complex issues.
  • Document client interactions, FAQs, and support workflows.

We are looking for a tech-savvy individual with experience in customer support, technical support, or a helpdesk role—ideally in fintech, finance, or SaaS.