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Service Operations Manager

1 week ago

Pasig, National Capital Region, Philippines ADAMCO Full time
Job Overview

The Service Supervisor plays a crucial role in overseeing and managing a cluster of customer support services, both internal and external. This involves handling technical support, warranty repairs, service proposals, job cost estimation, and manpower allocation to ensure smooth operations and client satisfaction.

The role requires strong leadership skills, with a focus on driving revenue through parts and service sales, troubleshooting major technical issues, and ensuring compliance with quality standards.

Key Responsibilities:
  • Responsible for service fee generation, maximizing manpower utilization for both internal and external services, and preparing job cost estimates and service proposals.
  • Negotiate service proposals with customers, explain the scope of work, and ensure accurate job costing using standard rates and service codes.
  • Handle warranty claims, prepare material quality reports, verify warranty coverage, and communicate exclusions and provisions to customers.
  • Regularly monitor warranty repair status, manage warranty appeals, and ensure effective management of warranty-related processes.
  • Provide exceptional customer service and technical support to internal and external customers, maintaining high satisfaction levels by addressing concerns and ensuring efficient communication regarding job status.