Managed Services Lead

7 days ago


Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

We are seeking a highly motivated and experienced Managed Services Lead to lead the managed services team for our data platform. This individual will be responsible for managing the end-to-end service delivery process, ensuring smooth operation of the platform, and maintaining high levels of service quality and client satisfaction.

The role involves managing Level 1 to Level 3 support teams, ensuring timely and effective resolution of incidents and service requests, and driving continuous improvement initiatives.



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