Customer Experience Advocate

4 days ago


San Nicolas Balas, Central Luzon, Philippines J-K Network Services Full time
About J-K Network Services

We are a leading provider of exceptional customer service, dedicated to delivering value and satisfaction to our clients.

Job Overview

This role is an exciting opportunity for a skilled customer service professional to join our team and contribute to our mission of excellence in customer experience.

Key Responsibilities
  • Deliver top-notch customer service by resolving queries promptly and professionally.
  • Identify additional customer needs and provide tailored solutions to meet their expectations.
  • Evaluate customer satisfaction and implement strategies to enhance it, ensuring long-term relationships and loyalty.
  • Meet individual, team, and contact center performance targets.
Qualifications
  • Bachelor's degree or relevant work experience for recent graduates.
  • Willingness to work non-traditional hours, including graveyard shifts.
  • Able to return on-site when required.
Salary and Benefits

We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, along with a range of benefits including health insurance, paid time off, and opportunities for career growth and development.

About the Role

The ideal candidate will be a highly motivated and results-driven individual with excellent communication and problem-solving skills, able to thrive in a fast-paced environment. If you're passionate about delivering exceptional customer experiences and have a proven track record in providing top-notch service, we encourage you to apply for this exciting opportunity.



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